Strategic IT Leadership for Growing Businesses
Fractional CIO/CTO services and IT operations consulting that aligns technology with your business goals—without the full-time executive cost.
Fractional CIO/CTO services and IT operations consulting that aligns technology with your business goals—without the full-time executive cost.
Tailored IT leadership and strategy solutions for businesses ready to scale
28 years of ITSM and IT Operations expertise, available when you need it. Get strategic technology guidance and hands-on leadership without the full-time executive cost. ITIL-certified and aligned with your growth stage.
A focused assessment of your IT operations, service management processes, and infrastructure. Identify gaps, inefficiencies, and quick wins to improve performance and reduce costs.
Free 30-Min IntroIs your service desk drowning in repetitive tickets? Are resolution times impacting productivity? Your team shouldn't spend hours manually categorizing tickets and looking up solutions.
Automatically categorize, prioritize, and route incoming incidents. AI analyzes ticket content, identifies patterns, and directs issues to the right team—reducing manual sorting by up to 80%.
Eliminate repetitive tasks with intelligent automation. From password resets to routine service requests, workflows execute automatically while maintaining full audit trails and compliance.
AI surfaces relevant solutions from your knowledge base instantly. Technicians get suggested resolutions, and end users get faster answers through intelligent self-service.
We don't just throw AI at problems. Our methodology moves from manual proof-of-concept to semi-automated validation to fully automated execution—ensuring accuracy and building trust at each stage. Every automation integrates with your existing ITSM tools and processes. And unlike the limited, one-size-fits-all AI features built into most ITSM platforms, our solutions are fully customizable to your environment, workflows, and business logic.
Unlike static rule-based systems, AI automation gets smarter with every ticket it handles. The system learns from your team's decisions, adapts to your environment's unique patterns, and continuously improves categorization accuracy and resolution suggestions over time.
We'll review 10 of your recent tickets and show you automation opportunities.
With 28 years in IT Operations and Service Management, I've led technology teams across consulting firms, enterprise organizations, and growing mid-market companies. My career has been defined by one constant: making IT operations work better for the people who depend on them.
I'm ITIL-certified and deeply experienced in ITSM best practices—but what excites me most today is the intersection of proven operational frameworks with modern AI capabilities. At my previous company, I designed and built AI-powered automation for incident triage, ticket routing, and workflow orchestration that delivered measurable results.
I founded Walker Advisory Solutions, LLC to bring that same practical, results-driven approach to organizations that need strategic IT leadership without the full-time executive overhead. Whether you're drowning in tickets, struggling with operational inefficiencies, or looking to modernize your service desk with AI, I can help.
Ready to optimize your IT operations? Schedule a free 30-minute consultation.